|Germany||Spain / not Canary Islands||Portugal||Italy|
How long does it take to get the demos & how long can I keep them?
If the demo is in stock, it takes between 2 – 4 business days from the day we ship them for the rackets to reach you. Your rackets will ship the same day if you place your order before 12 noon, otherwise the following day (not counting weekends). You get to keep them for one week. For example: if you receive the rackets on a Monday then you have to ship them back to us the following Monday and if you receive them on Tuesday then you return them the following Tuesday, and so on.
How do I return the demos to Tennis Warehouse Europe?
We will include a preprinted prepaid return label with the demo rackets. You may return the rackets in the box that you received them in, i.e. seal the box, place the prepaid return label over the original label and ship them back to us. (For UPS or FedEx shipments: please contact the shipping company to schedule a collection of the package. For DHL and LaPoste shipments: please bring the package to the post office.) You won't be charged any additional fees, everything is included in the shipping charge that you already paid.
What if I forget to return them?
We want as many people as possible to have a chance to demo these rackets so it's important that you return the rackets to us on a timely basis. In order to guarantee a high quality, reliable demo program we ask for a 50 € deposit for one demo racket that you order, and a 100 € deposit for two rackets. This deposit will be refunded once you return the rackets without any damage and on time. However, if you ship the rackets more than 7 days late, we reserve the right to keep all or a portion of the deposit.
If you fail to return the racket(s) or if they are lost or stolen while in your possession we will keep the deposit and you will be billed for the difference between the fair-market-value of the racket based on the condition of the racket when it was shipped to you and the deposit. Fair-market-value is based on the resale value of the racket and will not exceed the retail price of a similar new racket.
How much does it cost?
Anyone from the countries listed below may demo up to two (2) rackets for seven full days at a time. The only costs you will incur is a shipping charge (which includes the cost for shipping up to two (2) demo rackets to you and back to Tennis Warehouse Europe) plus a deposit which will be refunded once the racket is returned and is in the same condition as received. The deposit is 50 € for one demo racket and 100 € for two demo rackets. You may demo a maximum of two (2) rackets at one time. You won't be charged any additional fees.
Here's how to demo.