1. If at the time of purchase or within 14 days after your purchase you find the exact same product at a store in Germany or France for a lower price Tennis Warehouse Europe will reimburse you for the difference in price.
2. The Low Price Guarantee applies to all new products that you are intending to purchase or that have been purchased at Tennis Warehouse Europe with a shipping address in Germany or France.
3. You can claim LPG credit, if you (the end-user) found an identical product with the same European Article Number or product code, that is new, undamaged, and packaged in its original packaging for a lower price than you had purchased at Tennis Warehouse Europe. The exact same product (same color, size, grip size, style, version, model) must be available at the time of claim for the lower price.
4. The product must be available at an authorized dealer (retail store, online-shop or mail-order company) in Germany or France for the lower price at the time of your claim. Private persons do not qualify as an authorized dealer.
5. LPG will not be given on purchases made by other businesses.
6. If the purpose of your purchase at Tennis Warehouse Europe is to resell the product (as a retailer, online-shop or a private party) the LPG does not apply. Also, you may not claim LPG credit for products that are sold illegally in Germany or France (e.g. product piracy), and products that are sold as a bundle or a package.
7. Products that are being offered as part of a clearance sale, liquidation sale, or auction, as well as collection items do not count as a "comparison item".
8. The lower price must be a published price available to any customer, and not only to specific groups, e.g. club members, members of certain companies or certain retailers, or participants in bonus programs. Products offered at a team/quantity discount, with an individual rebate, as a sample, as a review item or with certificates do not count as comparison items.
9. Price comparisons are performed by comparing the published product price both at www.tenniswarehouse-europe.com and the store you are comparing prices with.
10. Price comparisons need to include the purchase price including sale discounts. Certificates and credits from prior purchases may not be included.
11. Credit will be issued usually within 48 hours after we have received and verified your LPG claim. Your credit will be deducted from your next order. Your credit will expire if not used within the next 90 days. If you wish to receive a refund, it will be paid using the same payment method used for the original payment.
12. Tennis Warehouse Europe reserves the right not to issue a credit, if we suspect a fraudulent intent.
13. In case of erroneous pricing, especially typing errors, the correct price will be decisive.
14. Tennis Warehouse Europe reserves the right to change the terms and conditions or to terminate the LPG.
15. The Low Price Guarantee does not apply to any ASCIS products.

Guaranteed Accurate Orders

Our primary goal is to make sure our services secure the confidence and trust of all Tennis Warehouse Europe consumers. Part of that security includes a special guarantee that sets Tennis Warehouse Europe apart as the industry leader in customer satisfaction. We guarantee that the items shipped to you are exactly what was on your order. If the products, as entered into our computers, are not what's shipped to you, we'll promptly correct the problem and refund 20% of the price of any incorrect items up to 20 €. Tennis Warehouse Europe will do everything possible to make sure your order has been entered correctly. Miscommunications, misunderstandings or data entry errors are not covered under this guarantee. Orders can be confirmed via phone, e-mail or fax. In addition to free return shipping we will take all reasonable steps to correct any other problems.

Further, the guarantee does not cover delays resulting from back orders or package delivery problems (UPS, La Poste, Deutsche Post/DHL etc.). This service applies to replaced items only. Any items not returned, or returned for a refund rather than a replacement, do not qualify for the guarantee. We hope this guarantee will add to the enjoyment and ease of your Tennis Warehouse Europe mail order experience